This policy explains what we collect through the Exchange Four Agency website at www.exchangefour.com, why we collect it, and what you can ask us to do about it. Exchange Four Agency is responsible for the information described here.
What we collect
Information you give us. If you send an enquiry through a form on the site, we collect the name, email address and message you enter. If you email us directly, we hold that correspondence.
Information collected automatically. Our hosting provider records standard technical information when a page is served — such as IP address, browser and device type, the page requested and the time of the request. This is generated by serving the site and is used to keep it running securely.
Analytics. We use Google Analytics to see how the site is used — pages viewed, how visitors arrived, roughly where in the world they are, and what device they used. It sets cookies so that repeat visits can be told apart. Advertising signals are switched off, and we do not send it your name, email address or anything you type into a form. Our Cookie Policy lists the cookies and how to refuse them.
We do not ask for payment details through this site, and we do not collect special category data such as health or biometric information.
Why we use it
- To answer your enquiry and discuss working together.
- To keep the site available, secure and working correctly.
- To understand how the site is used so we can improve it.
- To meet our legal and record-keeping obligations.
We rely on your consent for enquiries you choose to send us, and on our legitimate interest in operating and protecting the site for the technical information above.
We do not sell your information, and we do not use it to build advertising profiles.
Who else sees it
We use third parties to run the site and our email. They process information on our behalf and only as needed to provide their service:
- Our website hosting provider, which serves these pages.
- Our content and database provider, which stores article content.
- Our email provider, which carries correspondence with you.
- Google Analytics, which measures how the site is used.
Some of these providers operate servers outside your country. Where information moves across borders we rely on our providers’ contractual safeguards for that transfer.
We may also disclose information where the law requires it, or to establish or defend legal claims.
How long we keep it
Enquiry correspondence is kept for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you get back in touch. Technical logs are kept only for a short operational period. When information is no longer needed we delete it.
Your rights
You can ask us to give you a copy of the information we hold about you, correct it if it is wrong, delete it, restrict how we use it, or object to our using it. Where you gave consent you can withdraw it at any time.
Contact us at info@exchangefour.com and we will respond. If you are not satisfied with our response, you may complain to the data protection authority for your country.
Cookies
The site sets analytics cookies only. Our Cookie Policy lists them and explains how to refuse or remove them.
Changes to this policy
We may update this policy. The version published here is the one that applies, and the date above shows when it last changed.
Contact
Privacy questions and requests go to info@exchangefour.com.